HOW DO I GET SOMETHING CUSTOMIZED?

Simply send us a message! We have a contact form at the bottom of the home page. Tell us what type of item you want, what colors and/or pattern you'd like, and any other information you want us to know.

We will reply as soon as possible with details on how to purchase your order and an estimated time of completion if known.

WHAT IS YOUR RETURN POLICY?

We gladly accept returns and exchanges on jewelry and kandi items in their original condition. Please message us within 5 days of receipt, using our support email or contact form.

Custom orders and handmade molds are not available for returns or exchanges.

SHIPPING INFORMATION

All packages are sent via United States Postal Service. Standard shipping is First Class up to 16 oz, Priority is available as an upgrade.

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First Class and Priority refer to the USPS services of those names. Priority does not mean priority processing.

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International shipping is always available. Add items to your cart and select the desired country to see the cost. Buyers are responsible for all duties and taxes imposed by their govt.

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Shipping charges are based on what is charged by USPS, which is based on weight. USPS has annual increases for postage costs which will be reflected on my site. 

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Shipping times are controlled by USPS.

WHAT IS THE PROCESSING TIME?

Please keep in mind that orders may take longer than what is stated here. You may not be informed of delays. 

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Made to order jewelry and resin of small to medium size are 1-2 weeks in business days.

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Large made to order jewelry and resin orders are 1-2 weeks in business days. 

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Regular made to order molds (non customs) may take up to four weeks in business days, but typically are 1-2 weeks.

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Custom molds may take one month in business days.

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Rush orders may be available for purchase for crafts supplies.